Shipping & Returns
Shipping Policy
Welcome to AME General Conference Merch's website! We offer free shipping at our discretion at any time. For all orders, a shipping fee is applied based on total weight of all products purchased. We use eco-friendly packaging materials to reduce our carbon footprint and ensure that your items arrive in perfect condition. We strive to process and ship all orders within 3-5 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us via our website listed on the site or via our contact page.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from our AME General Conference Merch online store. If for any reason you are not satisfied, we would love to hear from you via our contact page.
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Unfortunately, due to the spread of transferable viruses in the US and abroad, all sales are final. We do not accept returns, so please ensure you choose the correct product size and option at checkout. If you receive a defected or incorrect product, please send a message via our contact page and you will receive a response within 24/48 hours to rectify the issue.
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Lost or Stolen Packages
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To initiate a complaint for products not received, please contact us via email or phone ONLY AFTER you have checked the tracking number with your local delivery postal service. If you receive a damaged or defected product, we will provide you with a prepaid shipping label to send the item back to us. Once we receive the item, we will inspect it and issue a refund or exchange within 3-7 business days. Please note that damaged items sent back must be in their original condition and packaging to be eligible for a return or exchange. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.